🟡Payment Policy

•Buyer's payments are initiated at time of order. Payment is released to sellers within 24 hours of successful pickups.

🟡Buyer Responsibilities

•Pickup time and location are predetermined.

•Buyers must arrive on time and prepare for pickup.

🟡If You Can’t Pick Up as Planned

•Please message the seller through the platform and notify the EventsTwice team as soon as possible to allow time to coordinate other plans.

🟡Cancellations

•Cancellations made 7+ days before the event are eligible for a full refund.

•Cancellations made between 7 to 1 day of the event are eligible for a 50% refund.

•Cancellations made within 24 hours of the event are non-refundable.

🟡No-Shows

•Buyers who do not show up for pickup without prior notice will receive no refund & be permanently removed from the platform.

🟡Additional Notes

•If sellers misrepresent florals or fail to provide them, buyers receive a full refund. If buyers no-show without notice, sellers still receive payment.

•If a purchase is canceled or pickup does not occur, florals will be donated to a local nursing home at no cost.

🟡We love questions, contact us at eventstwice.chicago@gmail.com.